Please read the correspondence regarding this company and their bank robbery:
Dear Sir or Madame,
please refund the GBP 23.88 taken from my credit card. I have not authorized this and have NOT agreed to auto renewal. I never agree to AUTO RENEWAL.
Thank you very much for your help. I have seen that you include: “Due to the costs involved in processing transactions, and the great low price of the membership fee we are unable to offer refunds of membership upgrades. Please refer to the Terms & Conditions for further advice on the acceptable use of WAYN.”
Although this cannot be for customers who have never agreed to automated renewal. If unsuccessful of course I will do a cash back claim on my Credit Card. Thanks a lot for your help and all the best for your future business
The response from WAYN.
The auto renewal function on your WAYN.com account was turned on, as per the renewal terms that you agreed when upgrading your membership.
We have not received any correspondence from you prior to your renewal, requesting your full membership account to be downgraded and as a result, will not be able to provide you with a refund on this occasion. If, however, you did email us prior to your renewal date, please forward to us proof of this correspondence and we will be happy to provide you with a full refund on your renewal payment.
Besides most members appear to be inactive anyway.
UPDATE – see here a msn conversation I had with a friend:
Her: Yes of course that will be nice.:) I forgot to say are you not on WAYN anymore ?
Me: no… – WAYN ripped me of
Me: I was a VIP member so WAYN took 24 pounds out of my account for the following year.
Me: I wrote I do not want this and they said – sorry wont (cant) refund
Me: so i did a charge back and deleted my WAYN account – no more wayn
Her: Did you ! ha ha good for you, they did that to me once……my account was on an automatic renewal or something ……I was not pleased!
Me: yeah – they claimed to have e-mailed me 14 days before – but this is not true.. i checked and also checked my spam folder – it is so easy using Gmail
Her: mmmmm naughty WAYN eh….I don’t really use it anymore bit bored of it.
Me:yep – make sure your WAYN account it is not on automatic renewal ;)