I am using Jajah since the 16th of October 2006. I like the service. I use if for free calls and I also use it for paid calls. It works.
However sometimes there are issues. and you need Jajah support. Jajah support is as you would expect from a mass consumer company (apparently 3 mio users) not ready for the huge amount of mail they receive.
Why do I need Jajah support?
I opened a new business account and added USD 20.00 as credit. I then wanted to add my office number and received the following error message:
I sent a very clear e-mail to Jajah support stating that my number is in use on my private account, however I wanted to use a new business account for the above number. The response was this piece of rubbish:
“We’ve received your email, and we’re uncertain what your specific request is. If you require help with JAJAH, please write back and specify your exact issue.” The person who wrote this message probably gets paid per sent message. To send rubbish like this they most certainly only need to click 1 button (T5?) for canned response number 5.
I sent another e-mail apologizing for my bad English and adding the above screenshot. Up to now – no response. Conclusion: You get what you pay for. If all the automated service works for you and you never get “stuck” all is good. If you ever get stuck you need several attempts to receive help. This is my 3rd attempt and I am sure Jajah will respond after this blog article. Certainly if I link to their blog.