Before I changed the Domain name of this blog to andreinchile I used the blog a lot to rant about companies and services. See the “Bad Customer Service” Tag for more details. When I moved to Chile I thought these times are over and I tried to post positive things.
I resisted posting about Entel – the Chilean Business Mobile phone provider even though they pissed me off every day by sending me unwanted Spam and calling me with a Robot on the other side of the line asking me for Feedback or trying to sell me stuff.
Entel sent me at least one Spam message per day sometimes as many as three. I am a paying customer and hate this practice ! !
The frustrating part is that my Spanish is not yet sufficient to call them and tell them to shut the fuck up. I was going to cancel the contract but Liz (the calmer ones of us two) convinced me to try and resolve it. Bueno.. We went to the Entel Shop today, also to buy a new Blackberry Bold, a company phone for her.
We had to wait more then 20 minutes. Liz wanted to compare the Blackberry curve and Bold before buying but this lousy shop (one of the main Entel shops in Las Condes) did not even have the Curve on display.
Bueno…., back to the Spam problem. Entel: “Sorry we cannot get rid of the spam for you, we can see in the computer that it is correct that we send you Spam but we cannot edit this. You need to call 103” So we did call 103 (a wait time of about 15 minutes) and cancel the Spa. This was just 1 hour ago. Guess what happened just now… YES an automated phone call from this stupid company from an automated voice. *argh* just leave me alone I am not interested in this. I pay for my service and that is it.
I feel passionate about it and want to give back my SIM but Liz again is the calm and rational one of us. She has a Entel work phone and it is just cheaper if we are on the same network.
Now lets all be positive and let the weekend begin 🙂 AEHM if you are new to Chile don’t use Entel – why – because I tell you not to….
update: April 1, it seems the text message spam has stopped but since asking them to stop on the 27th I have received two automated calls with advertisement. It is very annoying but a lot less annoying then receiving 3 text messages per day with Spam